HANNAH M. BROWN 4160 Squaw Creek Court Las Vegas, Nevada 89120 (702) 436-4474 SENIOR MANAGER/DIRECTOR-AIRLINE INDUSTRY Results-driven professional with over three decades experience managing people, services, and finances for major airlines as well as at an international airport. Excellent problem-solving skills and strong customer service focus. Proven success in devising and implementing strategic operational plans and in analyzing and streamlining delivery systems. Profiled in Ebony Magazine “100 Most Promising Black Women in Corporate America” Selected by School Naming Committee for “ Hannah Brown School” Honorary Associates of Arts Degree in Humane Letters - Community College of Southern Nevada Nevada State College – President’s Medal 2009 Successfully gained approval for a 4 Million Dollar Grant to refurbish the Historical Westside School from the Centennial Committee Valley Hospitals Board of Governors The Public Education Foundation Board and Champion of Children’s Award Who’s Who In Black Las Vegas (Interesting Personality) Appointment – Executive Steering Committee for the Las Vegas Centennial Celebration (Las Vegas’ One Hundredth Birthday 2005 Activities) Workforce Connections-Board Chair Olive Crest-Board of Trustees Martin Luther King Parade – Grand Marshall 2005 Proclamation from Governor Kenny Guinn Revlon’s Kizzy Award NAACP Legal Defense Fund “Black Women of Achievement” Westside (Las Vegas, NV) School “Outstanding Achievement Award” U. S. Small Business Administration Minority Small Business Champion of the year – State of Nevada Alpha Kappa Alpha Sorority, Inc., Achievement Award Educated in Las Vegas (Clark County), NV School District Attended Nevada Southern (UNLV) Attended San Mateo College (California) PROFESSIONAL EXPERIENCE President National Coalition of 100 Black Women 2008 to 2012. The Coalition consists of more than 100 business and professional women from all areas. As President I preside over monthly meetings and attend as many committee meetings as possible. The Coalitions National initiative is HIV/Aids. We also have a Saturday tutorial school at Matt Kelly grade school, and our Economic Development Committee has held two very successful conferences. I represent the Coalition at all civic and community events. Also, assists with all fund raising efforts and program planning. President Urban Chamber of Commerce 1999 to 2008 Presides over monthly meetings with ten board of directors, establishing policy for the organization. Is actively involved in fundraising. Over the past several years the Chamber has assisted many deserving college students with scholarship funds. Represents the Chamber at most civic and community activities. McCarran International Airport Las Vegas, Nevada 1995 to 2003 Tenant Relations Manager Business/Development office at McCarran International Airport, responsible for advertisement, billboards, concessions incentive programs, McCarran Day Care Center and all tenants that do business with the airport. Responds to all customer complaints and assures that resolutions are satisfactory. Retired July 2003, from McCarran International Airport. McCarran International Airport Las Vegas, Nevada 1994 to 1995 Airport Transportation Manager Accountable for the day-to-day operation and served as supervisor for all departmental personnel, including positions of: assistant managers; supervisors; assistant supervisors; shift supervisors; and lead agents. Recipient of “Ambassador of Courtesy” award. Delta Airlines Las Vegas, Nevada 1993-1994 Station Manager Requested reassignment to Station Manager, Las Vegas, to assist with the care of my terminally ill mother. Station Manager duties included overall responsibility for daily operations, budget, and personnel. Enhanced organizational infrastructure that was responsive to diverse clientele and growing tourist industry. Evaluated operational requirements and spearheaded customer service-focused programs. Improved on-time aircraft departure rates. Delta Airlines Corporate Headquarters Atlanta, Georgia 1989 to 1993 Regional Manager, Airport Customer Service Position represented one of series of promotions to jobs requiring executive management skills and competencies. Served as leader, coach, and mentor to 19 Station Managers, responsible for overseeing more than 1,100 employees. Region was located in the deep South. Accountable for justifying day-to-day operating expenses of each station. Gave final decisions regarding, budgets, equipment and personnel, as well as final decisions on all personnel issues. Approved all expenditures above the $25,000 level. Delta Airlines Ontario, California 1988 to 1989 Station Manager A promotion, albeit to a station with difficult personnel issues, provided opportunities to institute training programs, team building, and cost-effective models. Maintained integrity and strength of customer service focus and revised and implemented revenue-based measurement tools to address thorny budgetary issues. Resulted in correction of human resources and financial issues within a matter of months. Delta Airlines Long Beach, California 1987 to 1988 Station Manager Promoted to Station Manager when Delta purchased Western Airlines (1987). Opened this new station. Responsible for developing all operational and human resources systems, including station operating budget and facilities, finalizing all contracts, selecting employees, and assuring compliance with all Federal Aviation Authority (FAA) standards of operations. Western Airlines San Antonio & Austin, Texas 1985 to 1987 Station Manager Accepted responsibility for successful openings of both the San Antonio and Austin, Texas stations. Responsibilities included complete development of stations operating budgets, finalization of all contracts, selection of employees, and compliance with Federal Aviation Authority (FAA) standards of operations. Western Airlines El Paso, Texas 1983 to 1985 Station Manager Instrumental in restructuring company’s outsourcing programs from over one million dollars annually to a reduced, yet efficient $380,000, thus saving over $500,000 without loss of quality, service, or timeliness. Combined strong planning, organizational leadership, and consensus building skills that resulted in increased productivity and decreased “fat” in the financial systems. When promoted, station was 18 percent (18%) under budget. Western Airlines Los Angeles, California 1982 to 1983 Assistant Manager, Passenger Service Was asked to transfer to Los Angeles to fill critical vacancy. Over a period of a year, the Los Angeles station had gained the unenviable reputation for late departures, inconsistent management, and fiscal problems. As troubleshooter/assistant manager, instituted training programs, employee recognition and award activities, and clear expectations for excellence at all levels of the operation. In a matter of a few months, late departures had been corrected; employee productivity had increased measurably; and operations were handled smoothly and efficiently by employees who felt ownership of the company. Was asked to delay a promotion to assure continuation of this effort. Western Airlines San Francisco, California 1980 to 1982 Assistant Manager, Ramp Services Promoted and accepted responsibility for supervising approximately 120 (predominantly male) employees. Department had very poor attendance record. Developed several incentive programs that resulted in the department becoming noted as one of the top 10 departments within the system. Researched and was instrumental in policy changes, including the refunding of charges the company had been paying for office machine rental contracts. Western Airlines Las Vegas, Nevada 1968 to 1980 Reservations, Supervisor, Training Development Started as a reservations sales agent and moved quickly to ticket sales agent. Worked in several capacities, most significantly as training supervisor, responsible for developing, implementing, and evaluating training programs for reservations sales, airport ticket sales, and gate agents. Used the experience gained as a reservations agent and ticket sales agent to design customer service focused programs. Was selected into the management-training program as a result. Community Relations, Affiliations, and Awards President Emerita, Urban Chamber of Commerce Young Women’s Christian Association (YWCA) “Salute to Women of Achievement” Honoree, Professional Rose Award Advisory Committee - College of Southern Nevada Chancellor’s Diversity Committee UNLV Diversity Committee Nevada State College Diversification Committee Superintendent’s Advisory Committee